Frequently Asked Questions
Everything you need to know about our premium selection and delivery services.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia. Standard delivery typically takes 3-5 business days for metropolitan areas and 7-10 business days for regional locations.
Do you offer international shipping?
Currently, East End Cellars only ships within Australia. We are working on expanding our logistics to support international orders in the future.
What is your return policy for damaged items?
If your order arrives damaged or is not as described, please contact us within 48 hours of delivery with a photo of the goods to arrange a replacement or full refund.
Can I track my order once it has been dispatched?
Yes, once your order leaves our cellar, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Is an ID required upon delivery?
Yes, as we sell age-restricted products, a person over the age of 18 must be present to sign for the delivery and provide valid photo identification.