Returns & Exchanges
At East End Cellars, we strive for excellence in every bottle, but if your purchase is damaged or faulty, we are committed to providing a seamless refund or replacement process. Please note that return requests must be initiated within 14 days of delivery and require proof of purchase.
Contact Our Team
Email our customer service department with your order number and a brief explanation of the issue to initiate your return request.
Quality Assessment
For corked or faulty wines, please retain at least three-quarters of the bottle's contents so our specialists can verify the condition.
Secure Packaging
Ensure the items are packed securely in their original shipping materials to prevent breakage during the return transit.
Refund Processing
Once we receive and inspect your return, we will issue a full refund or store credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing